You can return your online purchase for an exchange, store credit, or a full refund within 30 days from the delivery or pickup date. Free shipping on all returns.
RETURN / EXCHANGE CONDITIONS
PARDINGTON COLLECTIVE (“we”, “us”, “ our”) accepts returns or exchanges of our products (“products”) eligible to return (as defined in PARDINGTON COLLECTIVE general terms and conditions of sales) within 30 calendar days of receipt of the products.
The right of withdrawal does not apply to orders for personalized products and for any other product that you were informed of at the time of submitting your order that it could not be returned (in accordance with applicable law) (“non-returnable products”).
We only allow exchanges on the same product (same price) in a different size/color. If you would like to receive a different product or the same product in a different color instead, please return your product for a refund. Then place a new order online for the product you would
like.
Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, product certificates) and protective covers included.
Returns or exchanges of incomplete, altered, worn, damaged, soiled products will not be accepted and will be returned to you.
The above does not affect your legal rights in relation to products that have manufacturing defects or are not as described.
Please note, PARDINGTON COLLECTIVE is not liable for merchandise returned through an alternative carrier service, we recommend using the label provided.
TO PROCESS A RETURN/ EXCHANGE, PLEASE FOLLOW THE STEPS BELOW
1. Send an email to ordersupport@pardingtoncollective.com with your order number, item(s) you would like to return, and the reason for your return. Please also specify if you would like an exchange (include the color/ size you would like to exchange for), store credit, or a full refund to original payment method. A shipping label will be sent to you.
2. Make sure your item(s) are returned in their original condition with all tags attached.
3. Place the item(s) in the original packaging and shipping box and attach the shipping label emailed to you over the initial delivery label.
4. Drop off your package at your local UPS store or contact UPS to arrange a pick-up at your convenience. If you are shipping with your own label, drop off your return/ exchange at one of your carrier's access points.
For any other questions regarding the return/ exchange process, you can contact us at ordersupport@pardingtoncollective.com
RECEIVING YOUR REFUND/ EXCHANGE
Upon receipt of a product for which a return or exchange was requested, we will inspect the product to ensure that the return/ exchange conditions specified above are met. Subject to the product meeting those conditions, an exchange or refund will be made.
Refunds will be made to the original purchaser, to the original method of payment, in the same currency as purchased- except for payments in cash, in which case refunds will be made by bank transfer. Receipt of purchase is required for any exchange or refund.
Refunds will occur no later than 30 days from the date we received the item(s) back from you. A confirmation email will be sent to you.
CHANGED YOUR MIND REGARDING YOUR EXCHANGE/ RETURN BUT ALREADY EMAILED US TO REQUEST ONE?
We are so glad you decided to keep your purchase! We do not fulfill the refund until we receive the product(s) so you don't have to do anything and there is no need to contact us.
